Rent

Information about how rent is set, how to pay it, what to do if you’re struggling, and where to get support to keep your tenancy on track.

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Report a Repair Online

A quick and easy way for tenants to tell us about a problem in their home, upload details, and request a repair at any time.

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Repairs

What repairs we are responsible for, what tenants must look after, how long different repairs should take, and what to expect from our contractors.

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Benefits & Advice

Guidance to help tenants access financial support, understand benefits, manage money, and get advice on housing related issues.

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Your Rights and Responsibilities

Clear information on what tenants can expect from us, what we expect from tenants, and how to work together to keep homes safe and well managed.

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Policies

A library of our key policies, explaining how we make decisions about housing, repairs, safety, rent, behaviour, and complaints.

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GDPR | DSAR Applications

Asks to know what personal data Ekaya holds about you, why it is used, who it is shared with, and how long it is kept.

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Make a Complaint

How tenants can raise concerns, what happens after a complaint is made, how long responses take, and how issues are resolved fairly.

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STAIRS | Information Request

How to request Social Housing Information specific to your tenancy that may not be available on the Ekaya Information Hub.

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