Building Safety &
Repairs Policies

These policies explain how the landlord keeps homes safe, well maintained, and compliant with legal standards. They cover responsibilities for inspecting buildings, managing risks (like fire, damp, mould, gas and electrical safety), responding to repair requests, setting repair timescales, and ensuring contractors work safely and professionally. They make clear what the landlord must do, what tenants must do, and how urgent issues are handled.

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Relationship & Expected
Behaviour Policies

These set out how tenants, staff, contractors, and visitors are expected to treat each other. They define respectful behaviour, anti social behaviour rules, harassment and abuse procedures, and how the landlord supports safe, positive relationships within homes and communities. They also explain how concerns are reported, how the landlord responds, and what actions may be taken if behaviour breaches expectation

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Tenancy Agreements
Policies

These describe the rules, rights, and responsibilities that come with holding a tenancy. They explain different tenancy types, rent obligations, succession rights, property use rules, conditions for ending a tenancy, and how breaches are managed. They help tenants understand what they can expect from the landlord and what the landlord expects from them throughout the tenancy

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