Policies

Ekaya has a number of policies that ensure we treat all customers and staff fairly and equally and that we manage our services consistently and efficiently.

Under the General Data Protection Regulation, we are obliged to inform about how we use information we obtain from you or your information we hold on our database. To see how we use your information, please read our Privacy Policy.

Building Safety & Repairs Policies

These policies explain how the landlord keeps homes safe, well maintained, and compliant with legal standards. They cover responsibilities for inspecting buildings, managing risks (like fire, damp, mould, gas and electrical safety), responding to repair requests, setting repair timescales, and ensuring contractors work safely and professionally. They make clear what the landlord must do, what tenants must do, and how urgent issues are handled.

EHA_Communal Area Management Policy_2024
EHA_Compensation Policy_2026
EHA_Damp and Mould Policy_2025
EHA_Fire Safety Policy_2026
EHA_Repairs and Maintenance Policy_2024
EHA_Water Safety Policy_2026

Relationship & Expected Behaviour Policies

These set out how tenants, staff, contractors, and visitors are expected to treat each other. They define respectful behaviour, anti social behaviour rules, harassment and abuse procedures, and how the landlord supports safe, positive relationships within homes and communities. They also explain how concerns are reported, how the landlord responds, and what actions may be taken if behaviour breaches expectation.

EHA_Anti-Social and Adverse Behaviour Guide
EHA_Anti-Social Behaviour (ASB) Policy_2025
EHA_Complaints Policy_2024
EHA_Customers That Pose a Risk Policy_2024
EHA_Data Protection Policy_2026
EHA_Domestic Violence and Abuse Policy_2025
EHA_Good Neighbourhood Agreement Policy_2025

Tenancy Agreements Policies

These describe the rules, rights, and responsibilities that come with holding a tenancy. They explain different tenancy types, rent obligations, succession rights, property use rules, conditions for ending a tenancy, and how breaches are managed. They help tenants understand what they can expect from the landlord and what the landlord expects from them throughout the tenancy.

EHA_Abandonment, Unauthorised Occupant, Squatting, and Sub-letting Policy_2025
EHA_Bribery, Fraud and Corruption Policy_2026
EHA_Decant Policy_2024
EHA_Homeowner Policy_2024
EHA_Recharge Policy_2023
EHA_Rent Arrears Management Policy_2024
EHA_Rent Setting Policy 2023
EHA_Running a Business from Home Policy_2024
EHA_Service Charge Policy_2026
EHA_Succession and Assignment Policy_2021
EHA_Ending Your Tenancy Leaflet
EHA_Void Management Policy_2025