Inspections Outcomes
and Ratings

A clear summary of our regulatory inspection results, including ratings, key findings, and any required improvements. Helps tenants understand how well we are performing and where we are strengthening services.

>>>

Performance reviews and
evaluation reports, internal/external audits

Independent and internal assessments of how effectively we run our organisation. Includes audit outcomes, recommendations, and the actions we are taking to improve governance, financial management, and service delivery.

>>>

Complaints handing, procedures
and performance metrics; service standards.

How tenants can make a complaint, what they can expect from the process, and how we perform against our service standards. Includes response times, Ombudsman findings, and learning from complaints.

>>>

Media
releases

Official updates and announcements about our work, services, and community initiatives. This section provides timely information on major developments and responses to significant events.    Complaints handing, procedures and performance metrics; service standards.
How tenants can make a complaint, what they can expect from the process, and how we perform against our service standards. Includes response times, Ombudsman findings, and learning from complaints.    Information request / data breach data
Statistics on information requests and details of any data breaches. Explains how we respond, what actions we take, and how we protect personal information.

>>>

Inspections Outcomes
and Ratings

A clear summary of our regulatory inspection results, including ratings, key findings, and any required improvements. Helps tenants understand how well we are performing and where we are strengthening services.    Performance reviews and evaluation reports, internal/external audits
Independent and internal assessments of how effectively we run our organisation. Includes audit outcomes, recommendations, and the actions we are taking to improve governance, financial management, and service delivery.    Tenant Satisfaction Measures/Annual reports to tenants
Results showing what tenants think about our services, including repairs, safety, communication, and neighbourhood management. Annual reports highlight achievements, challenges, and priorities for the year ahead.

>>>

Awaab’s law compliance –
Reports on response times for emergency and significant hazards

Reports on how quickly we respond to emergency 
Reports on how quickly we respond to emergency and significant hazards, including damp and mould. Shows investigation times, make safe actions, and completion of remedial works in line with legal deadlines.

>>>

Health and Safety
performance and assessments.

Our compliance with key safety requirements, including gas, electrical, fire, water hygiene, and lift safety. Shows inspection results, completion rates, and how we keep homes safe.

>>>

Number of
Evictions

Annual figures on evictions, broken down by reason. Explains our prevention approach, support offered to tenants, and how we ensure eviction is used only as a last resort.

>>>

Compensation and
Redress

Information on payments or remedies provided when services fall short. Highlights common issues, volumes, and how we use this learning to improve services.

>>>